We're a managed IT provider based in Blackpool, serving businesses across Lancashire, Merseyside, and Greater Manchester. Senior engineers, real SLAs, and a team that knows your name.
In 2019, after fifteen years inside IT departments and managed service providers, Graeme Maxwell kept seeing the same pattern. Small businesses were either relying on a single "IT person" who was overwhelmed and uninsured, or paying a national MSP for tier-1 ticket handlers who read from a script.
Both approaches left businesses exposed. Cyber threats were evolving faster than anyone could keep up with. Cloud migrations were happening without proper planning. Backup systems were being tested only at the worst possible moment — the recovery.
Catzen exists to fix that. We built a managed IT service that combines senior-level engineering, honest advice, and local accountability. No jargon, no upselling, no annual lock-in that traps you with a provider you've outgrown.
Today we manage over 180 devices across clients in legal, dental, manufacturing, property, and financial services. Every client gets a named account manager, direct access to senior engineers, and a quarterly business review that actually discusses strategy — not just invoices.
Simple to state. Hard to find in most IT providers.
You'll always know what we're doing, why we're doing it, and what it costs. Plain English proposals. Honest recommendations. No mystery invoices, no hidden line items.
Every device we manage, every network we install, every cloud tenant we migrate — built with security as the starting point, not an optional add-on. Multi-layer, defence-in-depth, always on.
We're not a call centre in another country. We're in Blackpool, our engineers are senior, and if something isn't right, you can walk into our office. Accountability is a feature.
Started as a one-person consultancy helping local SMEs fix inherited IT problems. First three clients were a dental practice, a solicitor, and a manufacturer — all referrals from within the same business park.
As remote work became essential, we helped over 30 businesses migrate to Microsoft 365 and Teams. Built our first fully cloud-native client — no on-premise servers, no VPN, no downtime during lockdown.
Achieved Cyber Essentials Plus certification — a UK government-backed scheme that requires independent verification of security controls. We hold ourselves to the same standard we recommend to clients.
Brought on additional senior engineers, a service desk lead, and a client success manager. Expanded our coverage across Lancashire, Merseyside, and Greater Manchester. Introduced quarterly business reviews for all clients.
Currently supporting 40+ client businesses across the North West. Booking new onboarding projects now. Still based in Blackpool, still senior-led, still fixed-price.
UK government-backed scheme with independent verification
Certified for Microsoft 365 and Azure deployments
Registered with the Information Commissioner's Office
Information security processes aligned to ISO 27001
No tier-1 script readers. No offshore call centres. Just experienced engineers who solve problems.
Fifteen years in IT infrastructure and security. Leads strategy, client relationships, and every quarterly business review. Also the person who answers when you call the main number.
Microsoft 365, Azure, and network specialist. Handles most complex migrations and infrastructure projects. Microsoft-certified across the M365 stack.
Handles endpoint protection, email security, incident response, and phishing simulations. Certified in CompTIA Security+ and Cyber Essentials implementation.
Book a free 60-minute IT audit. We'll review your current setup, identify the priority risks, and give you a written report — whether you work with us or not.